Privacy Policy - Kingsway Drafting & Design

Last Updated: February 2025

Introduction

Kingsway Drafting & Design ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact information (name, email address, phone number, mailing address)
Property addresses for drafting and design projects
Project-related documents, drawings, and specifications you provide
Payment and billing information
Communications and correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

To provide architectural drafting, design, and permit management services
To communicate with you about your projects and our services
To process payments and manage billing
To send project updates, estimates, and related correspondence
To improve our website and services
To comply with legal obligations and regulatory requirements
To respond to inquiries and provide customer support

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, email services)
Professional Partners: Engineers, architects, or other professionals involved in your project, with your consent
Government Authorities: Municipal offices and regulatory bodies as required for permit applications
Legal Requirements: When required by law, court order, or government regulation
Affiliated Companies: Kingsway Builders and Kingsway Investment Group, as part of the Kingsway brand

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage and encryption
Access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related documents may be retained for the duration required by Alberta's building codes and professional standards.

Your Rights

Under PIPEDA and PIPA, you have the right to:

Access your personal information held by us
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your information
Request deletion of your personal information, subject to legal requirements
File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Kingsway Drafting & Design
Email: ishita@kingswaydrafting.ca
Phone: (825) 888-6550
Calgary, Alberta, Canada